At BELSTEP, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
1. Return Eligibility
You may return your BELSTEP product within 14 days of delivery if:
- The item is unused and in its original condition
- The product is returned in its original packaging
- Proof of purchase is provided
⚠ Used, damaged, or modified products may not be eligible for a return.
2. Non-Returnable Items
The following items are non-returnable:
- Used electric scooters
- Accessories showing signs of wear
- Custom or special-order items
- Items damaged due to misuse or improper handling
3. How to Request a Return
To start a return, please contact us at:
Include:
- Order number
- Reason for return
- Photos (if the product is damaged or defective)
Our support team will provide return instructions.
4. Refunds
Once we receive and inspect your return:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the return is due to our error
5. Exchanges
We replace items only if they are defective or damaged upon arrival.
If you need an exchange, contact us within 48 hours of delivery.
6. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect
- We recommend using a trackable shipping service
7. Damaged or Defective Products
If your product arrives damaged or faulty:
- Contact us within 48 hours
- Provide photos or videos of the issue
We will arrange a replacement or refund as quickly as possible.
8. Contact Us
For any questions regarding returns or refunds:
📧 Email: support@belstep.net
🌐 Website: belstep.net